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Evi Susanti
1220 Water Way Dr.
Indianapolis, IN, 71233
714-336-1484

8/15/2009

Hotel marbela
021-8651872,021-99828827
jakarta, 17145

To whom it may concern:

My name is Evi Susanti and I frequently travel throughout the year as I am a sales representative for the company I work for. While traveling, I usually always seek to stay at the Hotel Marbela. I do so because in the past, your employees exemplify outstanding customer service. However, that last time I stayed at the Hotel Marbela, I was highly disappointed and unsure if I will ever stay at another Hotel Marbela again.

During my stay in Jakarta, Indonesia, hotel exklusiv, on 06.00 pm through 00.00 pm , my stay at the Hotel Marbela was rocky from the on-set. From check-in to check-out I experienced numerous problems that I just cannot let go untold. When I first walked up to the desk to check-in the woman behind the desk was on the phone. I waited patiently for over 20 minutes for her to even acknowledge I was even there. When she did get off the phone, I overheard her say to the person on the other line "Honey, I gotta go. This old lady is giving me dirty looks!" I assure you I did not give her dirty looks, I was just looking at her to see if she was going to give me some kind of instructions like 'just a minute, I'll be right with you'. Forty minutes later I finally inserted my key card into the lock of my room door. I was immediately knocked back from the sight and smell of the room. Obviously she put me in a room that had not yet been cleaned but this room was not just dirty, it was horrendous! It took another 30 minutes for her to change me over to a different room. Mind you that there were not any other customers that she attended to during this time and it was after 4:00 pm.

I let all this go and set about preparing for bed as I had a very early breakfast meeting the following morning. However, little did I know that my problems had just begun? Several rooms on my floor were extremely loud through-out the entire night. When I tried to complain to the Front Desk the next morning, I was told that there was nothing that they could do about it. This nightly noise continued for 3 of the 5 days of my stay. While this in itself is intolerable, every day of my stay I had to go to the front desk and inquire why my room had not been cleaned during the day while I was out. Each day they told me that they were going to get to me soon.

This is by no means is an exhaustive list of the poor customer service I during this stay. This stay at Hotel Marbela was costly and it is unacceptable to be treated in this manner. I hope that this is a one-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. Please respond with how you have handled this issue and how I can be sure this will never happen to me again.

Sincerely,
Evi Susanti

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Reff: IR/NA/18A
26th April, 2011

Playstation International
26 Daan Mogot Street
Jakarta, JKT 10006
INA

Dear Sirs.
We have seen of your excellent Playstation product exhibited at Jakarta Convention Center in Jakarta last week. As we are interested in your the Playstation 2 products, would you plased send us your lastest catalogues, price-list and terms of payment.
We appreciate your prompt reply.

Yours faithfully,

Erik Sodikin
Purchase Manager







Your ref: IR/NA/18A
Our ref: JG/LH/12

6th May, 2011

Mr. Erik Sodikin
Purchase Manager
PT. Electronic International
10 Jln. Percetakan Negara
Jakarta 20001
Indonesia

Dear Mr. Andre,
Thank you for your letter of 26 April, inquirying about our latest catalogues, price-list and terms of payment.
We are plased to enclose our new catalogues, price-list and terms of payment together with samples of our promotional products.
We hope you will find our prices and terms satisfactory and look forward to receiving your first order.

Yours sincerely,

Sir Alex Ferguson
Marketing Manager

Enc:
Playstation 2
Catalogues:
CPU Cell Processor
• PowerPC-base Core @3.2GHz
• 1 VMX vector unit per core
• 512KB L2 cache
• 7 x SPE @3.2GHz
• total floating point performance: 218 GFLOPS
System Bandwidth
• Main RAM – 25.6GB/s
• VRAM – 22.4GB/s
• RSX – 20GB/s (write) + 15GB/s (read)
• SB – 2.5GB/s (write) + 2.5GB/s (read)
System Floating Point Performance
• 2 TFLOPS
Storage
• HDD – Detachable 2.5″ HDD slot x 1
I/O
• USB – Front x 4, Rear x 2 (USB2.0)
• Memory Stick – standard/Duo, PRO x 1
Communication
• Ethernet – (10BASE-T, 100BASE-TX, 1000BASE-T) x 3 (input x 1 + output x 2)
• Wi-Fi – IEEE 802.11 b/g
• Bluetooth – Bluetooth 2.0 (EDR)
Disc media
CD
• DualDisc – DualDisc (audio side), DualDisc (DVD side)
DVD
• DVD-Video – DVD-ROM, DVD-R, DVD-RW, DVD+R,DVD+RW

Price :Rp. 2.500.000